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Frequently Asked Questions


Q: My watch has stopped what do I do?
A: To maintain warranty, your watch needs to be sent to us for all repairs.

Q: What is the warranty on your Rip Curl Watches?
A: Click here to find out more

Q: How long does it take to get my claim processed?
A: For warranty repairs; 48 hours. For non-warranty repairs a response will be sent/faxed or emailed to you within first 48 hours.

Q: How do I pay for my repairs?
A: Credit card details can be given over the phone, faxed or mailed to us once you receive your quote. Alternatively you can post a cheque or money order.

Q: What is included in a watch service?
A: New seals, waterproof and pressure test plus a new battery and a two warranty on workmanship.

Q: What is the warranty on your repairs?
A: One year on all mechanical repairs.

Q: What is not covered by your warranty?
A: Bands, accidental damage, any watch that has been opened by a jeweller, crowns, cases and general wear and tare.

Q: What is the warranty on wetsuits?
A: Lifetime on seams, two years on knees and 12 months on materials.

Q: How do I order a band?
A: Call the service centre and by using the 5 digit number from the case back of the watch they can give you a quote and colours/styles available.

Q: Where can I look at your current products?
A: Click here to check out the Products section on ripcurl.com.au

Q: Do I have to send in my watch to get a band fitted?
A: Depends on style and type of band you want. Give us a call and we will assist you in your request. Most bands can be posted directly out without sending in the watch.

Q: I brought some new clothing and they seem to have a fault in them, what do I do?
A: The item will need to be sent in for assessment, include proof of purchase.

Q: What does a battery include?
A: New battery, resealing, waterproofing and 1 year workmanship warranty.

Q: What time is the Australia Service Centre open?
A: Monday to Friday, 9am to 5.30pm closed public holidays.

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