Frequently Asked Questions

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

• How much does a watch battery cost? How do I pay?

  A replacement battery costs $29.50 plus shipping and handling. Our service center will call or email for payment arrangements shortly after your product is received by Rip Curl, and a technician confirms final cost. All battery replacements include a reseal, pressure test, and one year warranty on workmanship and water resistance.

• Where can I find assistance with my Rip Curl SearchGPS watch?

  Click the link to the dedicated Rip Curl SearchGPS Watch instructions and support portal

• I need a new watch band. Can I order it from you?

  Yes, our service center is well stocked with replacement watch bands. Please contact our service center by phone at (800) 842-2875 or email at service_center@ripcurl.com to place an order. Be ready with your watch in hand. We’ll need the five digit style code off the back of the watch (It should either start with the letter “A” or the number “1”. We’ll offer replacement band options and pricing at that time.

• How do I send my Rip Curl product back for service?

  Please send your item to the address below Attn: Service Center with your name, telephone number, email address, return shipping address, a copy of the proof of purchase, and a brief description of the problem you are having (typed or neatly printed please) and we will have a tech take a look at it. Download the form and send it with your item to the address below.

  Download this Return Form and review our returns policy

• How do I know what size wetsuit I wear?

  Click here for our detailed wetsuit Fit Guide

• Where can I find an instruction manual for my Rip Curl watch?

  Click here for a comprehensive list of watches and information on service and manuals

• My backpack/luggage has broken. What are my options?

  The warranty for bags is one year from the purchase date with proof of purchase. The return process is the same as wetsuits and watches. See above on obtaining Warranty / Non-Warranty Service.

• Are my Rip Curl boardshorts / bikinis / clothing items under warranty?

  Rip Curl doesn’t publish an expressed warranty on the garments we make. If you feel that a product that has been used under normal conditions has failed prematurely due to manufacturing fault or faulty materials, please refer to the return instructions. Our tech team will review the item for warranty consideration. Warranty status will be determined on a case-by-case basis.