Garanzia e Assistenza

Mute

We provide an International Warranty on Rip Curl Wetsuits.

The Warranty

Our warranties only apply to Wetsuits purchased from authorised Rip Curl retailers (with purchase receipt from an authorised retailer). Without limitation to this, our warranties do not apply to products purchased from non-authorised online retailers, on Ebay or similar auction sites as we have no certainty as to where such products are sourced and how they have been treated.

• 3 year warranty on all stitching

• 12 month warranty on materials

• Accessories (booties, hoodies, gloves) 3 months limited warranty on workmanship and materials

Not covered by warranty:

• Damage caused by anything other than defects in materials or workmanship.
• Use in commercial, rental, teaching or instructional programs or activities.
• Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provided with this product.
• This product when classified as being second-hand or it is being sold as a product with existing defects.
• Normal wear and tear, including scratches and fading.
• Wetsuits repaired by other repair service.

To ensure you're covered by the best guarantee in the business, please make sure you keep your proof of purchase in a safe place.

Wetsuit Care

• Sun and UV rays damage neoprene. Ensure you hang your wetsuit in the shade to dry.
• After every surf, rinse your wetsuit and zip in fresh water.
• Do not let your overalls dry on the hanger so as not to damage the neoprene at the shoulders. 

Using Warranty

To have your wetsuit repaired or assessed:

1. Please send it registered post to your Rip Curl store, or to the Wetsuit Repairs (see the list below) or go back to your local Rip Curl dealer, they'll send your suit to a Rip Curl service centre
2. Include all of your contact details, importantly both phone and email address.
3. A brief description about what you would like looked at.
4. A copy of the proof of purchase and any previous job numbers if its been repaired before.
5. When returning a wetsuit, please pack appropriately to prevent damage. Returning in the initial delivery box is the best option - don't scrunch it up, roll it up if you have to!
6. Your wetsuit will be returned to you as quickly as possible free of charge (if covered under warranty).

UK

Bodyline Wetsuits
1 Bownder Marhaus, Tregunnel Way, Newquay TR7 1DP, United Kingdom
Phone +44 (0) 1 637 851 523
9:00am to 5:00 pm Mon-Fri
Email: info@bodylinewetsuits.co.uk

Portugal

Neo Solutions
Av. Monsenhor Bastos, 73, 2520 - 206 Peniche, Portugal
Phone +351 964 333 742
9:00am to 5:00 pm Mon-Fri
Email: neosolutions.px@gmail.com

All Other Countries

Rip Curl Europe
407 av. de la Tuilerie, 40150 Soorts-Hossegor
Phone: +33 (0) 5 58 41 78 00
Fax: (+33 (0) 5 58 41 78 09
9:00am to 5:00 pm Mon-Fri
Email: eu.customerservice@ripcurl.com

Orologi

For warranty service please send your watch directly to a Rip Curl Service Centre, as this warranty is void if the watch is opened by anyone other than the Rip Curl Watch Service Centre.

Instruction Booklets

Lost your Watch manual or need to change your watch band? Follow the links below to the Rip Curl Watch website to get the information you need. 

Watch Instructions

The Warranty

• Two Years on Movements from the date of purchase. A Movement is the part inside the Watch that makes it work, but it does not include the Crown, sometimes called the Winder.  

• Two Years on Water resistance from the date of purchase. We recommend all Watches be serviced, resealed, and tested for water resistance every 2 years, as heat, salt, and other elements will diminish water resistance over time. Have this done at the Rip Curl Watch Service Center, and we will then issue a new warranty for another 2 years. (Cost for the service and resealing to be provided upon request.)

• One year on the Battery from the date of purchase.

Batteries Replacement. Rip Curl’s watch warranty service centre can replace all batteries and at the same time will reseal and test the watch functions and water resistance. We will then issue a new 6 months warranty on the new battery, water resistance and workmanship. Cost for battery changing will be given upon request.

Not covered by warranty:

• Glass
• Band
• Case
• Dials / Hands
• Crown / Stem

Also not covered is damage caused by general wear and tear or any accidental damage. All warranty claims MUST be sent with a purchase receipt clearly showing the purchase date.  

The warranty book is not proof of purchase without a purchase receipt. eg. a purchase receipt is the cash register receipt or your credit card statement.  Rip Curl reserves the right to repair or replace, with an equivalent style, any warranty watch.

Recommended Usage & Test

• 100M / 330ft - Suitable for Water Sports. eg. Surfing, Snorkelling, Swimming, Water Skiing.
• 200M / 660ft - Suitable for Water Sports. eg. Surfing, Snorkelling, Swimming, Water Skiing, Scuba Diving to standard legal depths.

Rip Curl watches are tested to the highest industry standards with the best Swiss pressure testing equipment and are purpose built for Surfing.

All Industry Standards watch testing is done to an overpressure situation in a static laboratory environment and does not signify a diving depth. See recommended usage table.

Due to the fact that Surfing is in no way a static sport there are influences that can effect a watches ability to keep water out. eg: Frequent temperature changes, salt water and big wipeouts can diminish the longevity of the watches rubber seals.

To keep your watch in peak condition for Surfing we recommend every 24 months you have your watch seals replaced and fully tested at the Rip Curl Watch Service Centre. RIP CURL PTY. LTD. assumes no responsibility for any loss, or any claims by third parties that may arise through the use of this watch.

Watch Care

• Only use your watch for approved sports as detailed above.

• Do not operate buttons under water.

• If watch is exposed to salt water, rinse thoroughly in freshwater and wipe dry with a soft cloth.

• Do not clean watch with spray cleaners, thinners or other such volatile agents.

• Do not wear leather bands in water, unless your watch features Surf Leather.

• Never try to open the watch. Have batteries changed by Rip Curl technicians only.

• Avoid exposing your watch to extreme temperatures.

• Should moisture appear inside the watch, have it checked by Rip Curl technicians.

• Though Rip Curl watches are produced to high standards avoid dropping the watch and rough treatment.

• Avoid exposing the watch to gasoline, cleaning solvents, aerosol sprays, paint etc as chemical reactions with such agents will destroy seals, case and finish.

• Avoid magnetic fields as they may effect the time keeping of your watch.

Thank your choosing Rip Curl. Your new Rip Curl watch has been designed and built to the highest quality and durability standards. 

Rip Curl Europe Service Centre

The Rip Curl Watch Service Center is located in Hossegor France. Please complete this form to repair your watch. The return steps, estimated costs out of warranty are detailed in the form.

* All warranty claim will need a valid proof of purchase, either a receipt or a credit bank statement, from an authorized Rip Curl vendor.

SAV Pro Watch
173 avenue des couteliers
40150 Soorts-Hossegor
FRANCE
Email: eu.customerservice@ripcurl.com

The Warranty

A warranty is not offered on any Rip Curl swimwear.

My Bikini Care Instructions

• Hand wash separately in cold water with a mild detergent.
• Drip dry in the shade.
• Rinse thoroughly after use.
• Do not wring, soak or bleach the garment.
• Do not leave rolled up wet.
• Do not tumble dry.
• Do not iron.
• Do not dry clean.
• Be careful wearing your bikini in chlorinated water as it will damage your bikini. Ensure you rinse thoroughly after use.
• Fake tanning products and some sunscreen lotions may damage swimwear. Take extra care in the application of these products & always ensure they completely dry before they come in contact with your swimsuit.
• In order to remove trapped sand, gently run your fingernail over the dried swimwear fabric.
• Avoid contact with rough surfaces as this may cause some pilling to the swimwear fabric.

Neoprene Swimwear Care

• Do not wear your neoprene bikini in chlorinated water.
• Store your neoprene bikini flat to ensure it doesn't crease.

Backpacks, Wallets and Travel Accessories

1 Year from date of purchase 

Rip Curl bags, wallets and travel accessories are warranted to be free for 1 year from original date of purchase when used under normal conditions and for the purpose intended. This warranty does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. Please keep your receipt, as proof of purchase is required.

Eyewear

1 Year from date of purchase
Your Rip Curl sunglasses warranty is void if the sunglasses have been tampered with or repaired by anyone other than the Rip Curl Service Centre. All Rip Curl sunglasses carry a 1 year warranty from the date of purchase.

What's not covered: Scratched lenses, accidental damage, general wear and tear, and lost or stolen sunglasses.

All warranties are void from accidental damage or wear and tear.

Footwear

The Rip Curl Service Centre offers a 3 month warranty, only if receipt provided and depending on product condition.

Apparel

Service Centre offers a 3 month warranty, only if receipt provided and depending on condition.The Rip Curl Service Centre offers a 3 month warranty, only if receipt provided and depending on product condition.

Europe Service Centre

Rip Curl Europe
407 av. de la Tuilerie, 40150 Soorts-Hossegor
Phone: +33 (0) 5 58 41 78 00
Fax: (+33 (0) 5 58 41 78 09
9:00am to 5:00 pm Mon-Fri
Email: eu.customerservice@ripcurl.com

Find here the specific guarantee for mountainwear products:

Warranty

All Mountainwear products come with 1 year warranty when used in normal conditions. Technical products from the Search Series range have an extended 3 years warranty on fabric, As well as 2 years on stiches, taping, trims and zippers.

Conditions and exclusions:
Our warranty only applies to products bought in an authorized Rip Curl dealer with a proof of purchase.

Not covered by the warranty:

• Damage caused by misuse, abuse or negligence

• Use in commercial, rental, teaching or instructional programs or activities

• Damage caused by wrong washing or drying

• Impact damages, scratches and normal wear and tear

• Products already repaired by another repair center

To ensure you're covered by the best guarantee in the business, please make sure you keep your proof of purchase in a safe place.

Using the Warranty

Take your CLEAN product back to your Rip Curl store or authorized Rip Curl dealer, together with the proof of purchase. A dirty product could be rejected, you could also be charged for the washing. The shop will send it to the repair center after giving you a quote if needed. Make sure to leave your details (mobile number and email adress) Join a description of the damage to be fixed. Your product will be returned to you free of charge as quickly as possible if covered by the warranty.

If you can’t find any authorized dealer around, please write to us at eu.customerservice@ripcurl.com.

Care Instructions

Washing
Go back to your local Rip Curl dealer, they'll send your watch to the Rip Curl service centre. You must have proof of purchase (receipt or invoice).

Water repellency
Send it back to Rip Curl by certified mail, along with proof of purchase (receipt or invoice). Your watch will be returned to you as soon as possible free of charge (if covered under warranty).

Repair
Send it back to Rip Curl by certified mail, along with proof of purchase (receipt or invoice). Your watch will be returned to you as soon as possible free of charge (if covered under warranty).

Care symbols
Carefully read the care instruction label located inside your product and refer to the following table to better understand symbols:

• Gentle machine wash 30°
• Do not bleach
• Do not tumble dry
• Gentle Tumble dry under 60°
• Do not rion
• Cool iron inside out
• Do not dry clean