Frequently Asked Questions

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

General Questions

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If it says 'Find a Store' does that mean I can't buy it online?

When you see 'Find a Store' that means we are out of the colour and size you have selected. If you would still like to purchase this item you can contact your nearest Rip Curl Store, and ask them to do a search on what stores in your area may have stock remaining.

Store Locator

Can I cancel or change my order?

Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.

What types of payments are accepted?

Our secure payment system accepts all major credit cards and PayPal.

Full payment methods.

Can I purchase directly from the Warehouse?

No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.

How can I recycle my old wetsuit?

Rip Curl is a strong advocate for recycling and recommend donating your old wetsuits to local surf schools or even high schools who use material in arts classes.

Returns, Refunds, and Repairs FAQs

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What is your returns policy?

We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase, you can return it for FREE by following our procedures and within 14 days of receipt and we will issue you an exchange or full refund for the product.

Need to return an online purchase? Click here.

How do I return my items back to Rip Curl?

Please refer to our full return instructions.

Do I pay the postage costs when returning something to Rip Curl?

Thanks to the return label in your package you can return your order for FREE!

How do I send a watch back for repair?

Please follow the steps on the Watch Service Center page.

Where can I find Product Warranty & Care Information?

Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.

Delivery & Shipping FAQ's

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How long will my delivery take?

We try our best to ship all orders received before 12pm (AEST) the same day. All other orders are shipped the next business day. Once your item has been dispatched you will receive an email notification with a unique tracking code.

How does your European Express Delivery service work?

We are partnered with DHL Express to ensure safe & secure delivery of your items. European orders are shipped from Hossegor, France and usually arrive in 2 business days. All items are trackable and require signature on delivery.

More information on shipping and delivery

How much cost the delivery?

The delivery costs are 8€, or free from 59€ of purchase, except for the territories listed in the shipping page.

More information on shipping and delivery

Can I have my order shipped internationally?

No. We can only ship to Europe. The following regional websites can be used to find out more information about Rip Curl in other parts of the globe.

Rip Curl Asia

Rip Curl Brazil

Rip Curl Australia & New Zealand

Rip Curl North America

Rip Curl Japan

Can't find what you are looking for?

If for any reason you can't find the answer to a question you need answered, please feel free to get in contact with us here.