Shipping & Order Tracking
Free Express shipping on all orders over $90.
PLEASE NOTE: All orders are despatched from our warehouse in Torquay, Victoria, Australia.
Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.
For more information, head to AusPost Calculator for more accurate ETAs.
PLEASE NOTE: All orders are despatched from our warehouse in Torquay, Victoria, Australia.
Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.
For more information, head to AusPost Calculator for more accurate ETAs.
Please use this tool during peak times for most up to date delivery times.
Australia Post Delivery Timetable (Guide Only)
Please be aware, once your order has left our warehouse and is in transit, we are unable to provide any further assistance until your package has arrived. Please lodge a customer enquiry with Australia Post if you have any issues with delivery.
Australia to New Zealand, Standard post: 7-14 Business days
Australia to New Zealand, Express post: 6-12 Business Days
If you live regionally or outside a major city, head to auspost.com.au/calculate to use the Australia Post Delivery Times tool for more accurate information on delivery times to your location.
Track & Receive Your Order
A unique tracking number will be emailed to you once your order has shipped. Enter your tracking number on the Australia Post website to track it's progress.
The default delivery option for Australia Post is 'Authority to Leave', which means that if you are not home when the parcel is delivered, it will be left in a safe place at near the front door. If you would prefer the parcel be taken to a local Post Office if you are not home, please select 'Signature on Delivery' when checking out.
The default delivery option for Australia Post is 'Authority to Leave', which means that if you are not home when the parcel is delivered, it will be left in a safe place at near the front door. If you would prefer the parcel be taken to a local Post Office if you are not home, please select 'Signature on Delivery' when checking out.
Bulky / Heavy / Specialty Items
All shipping is subject to volume and weight, and in some instances a freight charge may be incurred for extremely heavy or bulky items. You will be notified of this at the point of purchase.
Duties for New Zealand Customers
Some orders may incur a duty or customs charge. Rip Curl are currently unable to advise the value of the charge at the time of purchase. There is a duties calculator listed below.
All related duties and customs charges are to be paid by the customer. Click here to read more from NZ customs.
All related duties and customs charges are to be paid by the customer. Click here to read more from NZ customs.
