Frequently Asked Questions
Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.
Do you have Click & Collect?No. Unfortunately at this time we only offer Click and Collect at Rip Curl stores around Australia.
Can I have my order shipped internationally?
How does your New Zealand Delivery service work?
We are partnered with Australia Post to ensure safe & secure delivery of your items. New Zealand orders are shipped via Express Courier International (ECI) from Torquay, Australia and usually arrive in 3-6 business days. All items are trackable and require signature on delivery.More information on shipping and delivery.
I live in New Zealand, will it cost me more for delivery?
No. We offer FREE International Shipping for all our New Zealand orders over $75. Orders under $75 will be subject to a $9.95 international shipping charge. Please note: All NZ orders are subject to NZ import tax.More information on shipping and delivery.
What is your returns policy?
We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us within 21 days following our free (limited time only) and easy returns process and we will issue you a refund or exchange for the product.Need to return an online purchase? Click here.
Can I return item/s for exchange?
How do I return my items back to Rip Curl?
To return any items for refund or exchange please follow our free (limited time only) and easy returns process.Full return instructions.
Can I return Swimwear for exchange or refund after purchasing it from the online store?
Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place.
Do I pay the postage costs when returning something to Rip Curl?
Currently we are offering free (limited time only) and easy returns, meaning that the process is simplified and free when returning any product purchased online meeting the requirements. All you need is your online order number. This does not include warranty claims or repair items, the postage costs of these must be paid by the customer.
How do I send a watch back for repair?
To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.
- Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
- Include all of your contact details especially an email address
- A brief description about the issue
- Any previous job numbers if you have returned a watch before
- A copy of the proof of purchase (if it is a warranty claim)
- Package it so it will not get damaged in the post
- Please send it registered post so you can track it
The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work.
If you have any questions please call: (+61) 03 5261 0022
Where is my nearest Rip Curl Service Centre?
The Australian Service Centre is located in Torquay, Victoria, whilst the New Zealand Service Centre is located in Takapuna, Auckland.
Australian Service Centres
101 Surfcoast Hwy, Torquay, Vic. 3228.
(03) 5261 0022
(03) 5261 4700
9:00am to 5:00 pm Mon-Fri E.S.T.
New Zealand Service Centres
Tenancy 1, Ground Floor,
129 Hurstmere Road,
Takapuna, Auckland 0622
(09) 489 4269
8:30am to 5:00pm Mon-Fri
Where can I find Product Warranty & Care Information?
Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.Watch warranty and care instructions. Wetsuit warranty and care instructions. Swimwear warranty and care instructions. Equipment warranty and care instructions.
If it says 'Find a Store' does that mean I can't buy it online?
When you see 'Find a Store' that means we are out of the colour and size you have selected. If you would still like to purchase this item you can contact your nearest Rip Curl Store, and ask them to do a search on what stores in your area may have stock remaining.Store Locator
What payment types do you accept?
Our secure payment system accepts all major credit cards, PayPal and AfterPay.
Can I use in-store purchased Rip Curl Gift Vouchers Online?
Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.Store Locator
Is Rip Curl Footwear in Australian or USA sizes?
Our footwear is in US sizes. As a guide, US and Australian sizes are the same.Footwear Size Guide
Can I purchase directly from the Warehouse?
No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.
Can I get a tracking number for my watch/wetsuit repair?
Yes you can! Contact our Customer Service crew via phone or email to receive your tracking number. Details below:
New Zealand Service Centre
Tenancy 1, Ground Floor, Neilsen Building, 129 Hurstmere Road, Takapuna, Auckland 0622.
(09) 4489 4269
8:30am to 5:00 pm Mon-Fri
How long will my delivery take?
All orders are currently shipped same day or the next business day. Once your item has been dispatched you will receive an email notification with a unique tracking code. The Express delivery option is the fastest delivery possible.
Where can I find assistance with my Search GPS watch?
For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.