Frequently Asked Questions

Our secure payment system accepts all major credit cards, PayPal and AfterPay.

Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.

Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.

Store Locator

Yes, Head over here for your eGift Cards.

Please note that eGift Cards purchased online are for online redemption only. eGift Cards are fully transferable. An Online eGift Card cannot be redeemed for goods and services from any physical Rip Curl stores.

Our footwear is in US sizes. As a guide, US and Australian sizes are the same.

Footwear Size Guide

For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.

SearchGPS Watch instructions and Support portal

The Rip Curl Torquay Store is taking in your old Surf Branded wetsuits to be up-cycled through Surfing Victoria’s Indigenous Program – or, if your old rubber isn’t salvageable, it will be crumbed down and given another life.

Head into the Rip Curl Torquay Board Store and hand your old wetsuit over to one of our staff attendants and let us take care of the rest.

You can also post a package to the Rip Curl Torquay Store with a note inside, letting us know if you’re keen to recycle or up-cycle.
Send it over to: Rip Curl Retail, 101 Surf Coast Hwy, Torquay, VIC 3228

No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.

AfterPay

We have partnered with AfterPay to bring you simple, interest-free payment plans. Buy what you want today, pay when it suits you best. Online and in selected Rip Curl stores.

Shop now. Pay later. Always interest-free.

All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.

Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
For complete terms visit afterpay.com/en-NZ/terms.

Product Reviews.

Our online Reviews policy is aimed to ensure that the overall impression created by a body of reviews on the review platform is not misleading. In accordance with this policy we will:

Only include reviews of genuine acquirers and users of the products and not include fake reviews by us or related parties promoting products;

Ensure only reviews specifically about product are published and comments unrelated / about delivery / experience are removed

Not selectively remove or edit negative reviews;

Reviews may come from other Regions where Rip Curl trades and the same product is sold. (i.e. the same Tee/style code could be sold in Australia, USA, Europe, Brazil and NZ).

Rip Curl employees receive Product as part of their employment agreement. Any reviews will be genuine and unbiased.

Disclose if relevant any incentives provided to reviewers (and if incentives are involved, ensure the reviewer is available if the review is positive or negative).

Disclose any commercial relationship with a platform which publishes our reviews;

Why is Rip Curl offering refunds for its white and yucca rash vests?

As a leading provider of high-quality surfwear, Rip Curl is committed to ensuring the satisfaction of our valued customers. We take our quality control checks very seriously and recently identified a small batch of SurfLite rash vests in white and yucca (light blue) sold from July 2023 until recently, that may not live up to the UPF50+ rating. These four products were manufactured for Rip Curl in Bangladesh. We have decided to withdraw these rash vests from sale and offer customers who bought these rash vests a full refund, exchange or credit.

What products are affected?

This quality issue only affects four rash vests in the SurfLite range that were manufactured for Rip Curl in Bangladesh from July 2023. The style numbers are 12ARBV, 12BBRV, 14YMRV, 14ZMRV. The rash vests are for men and boys and are white and yucca (light blue) colourways only. 

Are these products safe?

While these products provide sun protection, they may not be to the level we expect (UPF 50+) and know our customers expect. That is the reason for this quality notification to customers, and the reason we are offering the customers who bought any of these products a full refund, exchange or credit.

What should I do if I have purchased a white or yucca rash vest?

This quality issue only affects four products manufactured for Rip Curl in Bangladesh from July 2023. The style numbers are: 12ARBV, 12BBRV, 14YMRV, 14ZMRV in the white and yucca (light blue) colourways. If you have purchased a men’s or boys' white or yucca SurfLite rash vest from Rip Curl within the last four months, that is also labelled “Made in Bangladesh” we recommend that you return it to the Rip Curl store you purchased it from, OR contact Rip Curl customer service on nz.customerservice@ripcurl.comor call +61 3 5261 0022.

Do I need to return the product to get a refund?

Yes. You will need to provide the product to receive a refund, exchange or credit. We appreciate you providing proof of purchase, however, we recognise this may not be possible so it’s not required.

Can I keep the product?

To receive a refund, exchange or credit, you must return the product. Given that the UPF rating may not be as high as noted on the product, we recommend you stop wearing the product and bring it into the store as it may not provide the level of sun protection we expect.

What if I've already worn a white or yucca rash vest? Can I still return it?

Yes, you can still return the rash vest for a refund, exchange or credit even if it has been worn. 

How can I be sure that the replacement rash vest I exchange it for meets the UPF50+ rating?

No other Rip Curl rash vests are affected by this issue. You can trust that a rash vest you exchange yours for will provide an excellent level of sun protection as required for a UPF50+ rating.

What if I don’t have a receipt?

If you have the product/s and it matches the style number and product description (men’s/boys, white or yucca/light blue, Made In Bangladesh), you can get a refund, exchange or credit, regardless of whether you have proof of purchase.

What if I’ve bought this product through a third party?

Please either return it to the store you bought it from for a refund (you’ll need your proof of purchase) or contact Rip Curl customer service at nz.customerservice@ripcurl.comor call +61 3 5261 0022 and they will support you to receive a refund, exchange or credit.

What about other rash vests?

No other Rip Curl rash vests or other colours in the SurfLite range are affected. This quality issue only affects four rash vests in the SurfLite range that were manufactured for Rip Curl in Bangladesh from July 2023. The style numbers are 12ARBV, 12BBRV, 14YMRV, 14ZMRV. The rash vests are for men and boys and are white and yucca (light blue) colourways only. 

We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us within 21 days following our free (limited time only) and easy returns process and we will issue you a refund or exchange for the product.

Need to return an online purchase? Click here.

Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.

• Watch warranty and care instructions.
• Wetsuit warranty and care instructions.
• Swimwear warranty and care instructions.
• Equipment warranty and care instructions.

No, unfortunately exchanges are not currently available. Please return any item/s in adherence to our returns policy.

To return any items for refund please follow our free (limited time only) and easy returns process.

Full return instructions.

Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place.

Currently we are offering free (limited time only) and easy returns, meaning that the process is simplified and free when returning any product purchased online meeting the requirements. All you need is your online order number. This does not include warranty claims or repair items, the postage costs of these must be paid by the customer.

To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.

• Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
• Include all of your contact details especially an email address
• A brief description about the issue
• Any previous job numbers if you have returned a watch before
• A copy of the proof of purchase (if it is a warranty claim)
• Package it so it will not get damaged in the post
• Please send it registered post so you can track it

The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work.

If you have any questions please call: (+61) 03 5261 0022

The Australian Service Centre is located in Torquay, Victoria, whilst the New Zealand Service Centre is located in Takapuna, Auckland.

Yes you can! Contact our Customer Service crew via phone or email to receive your tracking number. Details below:

Australian Service Centre

101 Surfcoast Hwy, Torquay, Vic. 3228.
(03) 5261 0022
9:00am to 5:30 pm Mon-Fri E.S.T.
nz.customerservice@ripcurl.com

Yes! In store returns are now available. Items purchased online can be returned using the online return process or alternatively returned at any Rip Curl store.

Please expect delays on all orders due to extreme volumes currently experienced by Australia Post. Updates to tracking details may also be impacted as parcels move through the Australia Post Network at a slower pace. We ask for your patience during this time, all involved are doing their best to deliver your products ASAP.

All orders are currently dispatched the same day or the next business day from our warehouse. Once your item has been dispatched you will receive an email notification with a unique tracking code. The Express delivery option is the fastest delivery possible. 

Click here for shipping information.

We are partnered with Australia Post to ensure safe & secure delivery of your items. New Zealand orders are shipped via Express Courier International (ECI) from Torquay, Australia and usually arrive in 3-6 business days. All items are trackable and require signature on delivery.

No. We offer FREE International Shipping for all our New Zealand orders over $90. Orders under $90 will be subject to a $9.95 international shipping charge. Please note: All NZ orders are subject to NZ import tax.

No. We can only ship to Australia and New Zealand. The following regional websites can be used to find out more information about Rip Curl in other parts of the globe.

Rip Curl Asia

Rip Curl Brazil

Rip Curl Europe

Rip Curl North America

Rip Curl Japan

No, members will receive a digital membership card that can be downloaded into smartphone wallet.

Yes, it can be used online or in-store and it will have to be used within 30 days.

No.

No. Our returns policy will remain the same except for the member extension on time to return product.

Yes. We will email you a e-receipt, and our customer service and store teams will be able to use your membership number to search and find receipts for purchases made from the date of your membership commencing.

Immediate. Manual claiming of points online will take 5 working days.

Within 48 hours

No. Points for Product Reviews will be a managed incentive that Rip Curl will carefully control quality and volumes.

Yes.

If you have not used them within a 2-year period they will expire.

Login to your membership account at ripcurl.com and unsubscribe in the preference center.

In time, yes. This program will be progressively implemented in the USA and Europe over the next 3 years.

Yes, the Club Rip Curl currency is consistent across all sales channels.

Yes, the Club Rip Curl currency remains the same - $1 spent generates 100 points.

Yes.

Yes, our system will manage this manually.

Your membership profile on ripcurl.com OR at POS within one of participating Rip Curl stores

26 days.

No. But, you will be able to claim points from purchases at Rip Curl participating stores.

Our staff will always ask you if you are a member, and if so, they will swipe your digital card or enter the membership ID that you will provide. There will also be a simple ‘claim missing points’ points process on ripcurl.com.

At most of our Rip Curl stores around the country. To check if there’s a store near you, please use the ‘Find In Store’ Locator on the product pages.