To determine the right size for you, head over to our Size Guide page.

All Rip Curl apparel comes with a 3 month manufacturer defect warranty. If you notice any defects on your purchase within 3 months, simply contact the Rip Curl Service Center for instructions on how to return the goods. Proof of purchase will be required.

Yes, you can use gift card vouchers purchased in store online. If you are having issues please contact us at us.customerservice@ripcurl.com.

For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.

SearchGPS Watch instructions and Support portal

Visit here for a comprehensive list of watches and information on service and manuals

Product Reviews.

Our online Reviews policy is aimed to ensure that the overall impression created by a body of reviews on the review platform is not misleading. In accordance with this policy we will:

• Only include reviews of genuine acquirers and users of the products and not include fake reviews by us or related parties promoting products;
• Ensure only reviews specifically about product are published and comments unrelated / about delivery / experience are removed
• Not selectively remove or edit negative reviews;
• Reviews may come from other Regions where Rip Curl trades and the same product is sold. (i.e. the same Tee/style code could be sold in Australia, USA, Europe, Brazil and NZ).
• Rip Curl employees receive Product as part of their employment agreement. Any reviews will be genuine and unbiased.
• Disclose if relevant any incentives provided to reviewers (and if incentives are involved, ensure the reviewer is available if the review is positive or negative).
• Disclose any commercial relationship with a platform which publishes our reviews;

For more information surrounding online order returns, please visit our returns page here.

Please send your item to the address below with the following information:

Rip Curl Service Center
Your Name
193 Avenida La Pata,
San Clemente, CA 92673

Please fill out this form and put it inside the box.

Wetsuit Form
Watch Form

Please reach out to us.servicecenter@ripcurl.com and for more information on warranty please click here.

If you need an update to the status of a job, please reply to email with name, claim check number, job number, or other relevant details and we'll gladly update you.

Please email us.servicecenter@ripcurl.com

To have your watch assessed, or battery/band replaced by our technicians, please go to our warranty & care page download the form, and follow the steps stated there.

If you have any further questions or would like to contact us before sending your watch for repair, please contact our service center dept at us.servicecenter@ripcurl.com

Your tracking number will be included in an email that gets sent to you when your order has shipped. Tracking information will update once the package has been picked up by the freight carrier.

For more information, please visit the shipping & tracking page.

Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time. Business days are Monday-Friday and exclude federal holidays within the United States.

Orders placed after 11:00am PST Monday through Thursday will ship the following day, and orders place on Friday after 8:00am PST will ship the following Monday.

2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.

No, members will receive a digital membership card that can be downloaded into smartphone wallet.

Yes, it can be used online or in-store and it will have to be used within 30 days.

No, you will not have a minimum spend but your total has to be $20 before tax for the voucher to be able to be applied.

No. Our returns policy will remain the same except for the member extension on time to return product.

Yes. We will email you a e-receipt, and our customer service and store teams will be able to use your membership number to search and find receipts for purchases made from the date of your membership commencing.

Immediate. Manual claiming of points online will take 5 working days.

Within 48 hours

 No. Points for Product Reviews will be a managed incentive that Rip Curl will carefully control quality and volumes.

Yes.

All points expire after 24 months.

Login to your membership account at ripcurl.com and unsubscribe in the preference center.

In time, yes. This program will be progressively implemented in the USA and Europe over the next 3 years.

No, there will be no Club Rip Curl earnings or spendings in any of our outlet locations

Yes, the Club Rip Curl currency remains the same - $1 spent generates 100 points.

Yes.

Your membership profile on ripcurl.com OR at POS within one of participating Rip Curl stores

26 days.

No. But, you will be able to claim points from purchases at Rip Curl participating stores.

Lost Orders
An order is considered lost if it is never reported as delivered. This may include orders that have been stuck in any shipping status other than “Delivered.” You may file a claim once sufficient time has passed for delivery and the expected delivery date is well overdue.

• Domestic orders are considered lost if not delivered 10 days after fulfillment.
• Claims must be filed no later than 30 days from the shipment date.

Damaged Orders
If your order arrives damaged, unusable, or otherwise in unacceptable condition from transit, you may file a claim immediately. Be sure to include photos of the item(s) and packaging.

• Damaged claims must be filed within 7 days from the date the order was marked delivered.

If your order has defects or damage from manufacturing (not shipping), please contact us directly at us.customerservice@ripcurl.com — our team will be happy to help resolve the issue.

Stolen Packages
Seel considers unreceived packages marked “Delivered” as stolen.

• Stolen claims must be filed within 7 days from the date it was marked delivered.
• Before filing, we recommend checking with neighbors or your local post office, as packages are sometimes scanned as delivered a few days early.
• Orders with a purchase price greater than $500 require a police report.

1. Visit the Seel Resolution Center (https://resolve.seel.com)
2. Enter your order number and email address
3. Click “Report a Shipping Issue”
4. Select the issue type (lost, damaged, or stolen)
5. Choose the affected item(s)
6. Upload any supporting documentation (e.g., photos, tracking updates)
7. Add any comments to support your claim
8. Choose your preferred refund method

If you experience any issues during the claim process, please contact us at us.customerservice@ripcurl.com.

• Direct Deposit: 1–3 business days after claim approval 
• PayPal Transfer: Within 1 hour of claim approval 
• Venmo Transfer: Within 1 hour of claim approval