Returns Request & Policy

For online orders, a $8 restocking fee will be deducted from your refund when returning items back to us, unless you opt into Free Returns + Package Protection during checkout.

Create Your Return Label

Fill out your order number and email address below, and click the button to begin lodging your return


Ordered In The United States Before November 4th?

For online orders, a $5 restocking fee will be deducted from your refund when returning items back to us.

START RETURN


Ordered In The United States After November 4th?

For online orders, a $8 restocking fee will be deducted from your refund when returning items back to us.

START RETURN

CHANGE OF MIND RETURNS & EXCHANGES:

If you're not satisfied with your purchase, we accept returns within 30 days of shipment on the terms set out below. These terms do not apply to returns for faulty, damaged or incorrect items.

RESTOCKING FEE:

For online orders, a $8 restocking fee will be deducted from the returned value, This applies to each label created per order. However, the fee will be waived if the return is due to an error on our part or a defective product.

RETURN CONDITIONS:

To be eligible for a return:

  • Items must be in new condition — unworn, unwashed, and unused
  • All original tags and packaging must be included
  • Bikini bottoms must have hygienic stickers intact
  • Returns must be submitted within 30 days of delivery
  • A valid proof of purchase is required

ITEMS NOT ELIGIBLE FOR RETURN:

The following items cannot be returned:

  • Items marked as final sale
  • Products not in original condition or missing tags

PROMOTIONAL ITEMS:

If your order included a free or discounted promotional item, and your return disqualifies you from that promotion, you must either:

  • Return the promotional item, or
  • Pay the full retail price (RRP) of the promotional item if you wish to keep it
  • Example: If you received a free towel spending over $125, and your return brings your total below $125, you must either return the towel or pay the full RRP for the towel

EXCHANGES:

We do not offer direct exchanges. If you need a different size, color, or item:

  1. Return the original item for a refund
  2. Place a new order separately

REFUNDS:

Once your return is received and inspected, your refund will be issued to the original form of payment.

  • You will receive an email confirmation once the refund is complete

IN-STORE RETURNS:

Online orders cannot be returned or exchanged in-store. All online purchases must be returned via our online return portal. If your purchase was made in-store, please follow the store's return policy. In you purchased an item while travelling and would like to return an item, our customer service team is here to help. Please reach out to us.customerservice@ripcurl.com with proof of purchase along with pictures of items with tags attached.

WARRANTY & REPAIRS:

If your item has a manufacturing defect or qualifies for warranty repair:

CUSTOMER SUPPORT:

If you need assistance, please contact us: us.customerservice@ripcurl.com or 1-714-422-3600 or Live Chat during business hours