Please review the information below for answers to any questions about the service, warranty, or repair of your Rip Curl product. If you can’t find what you need, our team will be happy to assist you. The details provided relate only to the express warranties we offer on specific products, as outlined below. If you believe your Rip Curl item is faulty or defective, you may be eligible for a repair, credit, or refund. To begin the assessment process, please contact us at us.servicecenter@ripcurl.com, and we’ll determine whether your product qualifies under warranty.
Wetsuits
We stand behind our products, which is why we have the best warranty in the industry. Please review the information below for any questions you may have regarding service, warranty or repairs of your Rip Curl product. If you're unable to obtain the information you're looking for, we'll be happy to assist you. The information below applies only to the express warranties that we choose to offer over certain products as set out below. If your Rip Curl goods are faulty or defective you may be entitled to have them repaired, credited or refunded. If you are unsure if your wetsuit or watch is covered under our warranty program, please email an image of the product and a brief description of the issue to us.servicecenter@ripcurl.com.
Wetsuit Warranties:
- 3 years on stitching.
This is any part of the suit that has been sewn together with thread.
- 12 months on materials and construction.
For example, a broken zipper, inside tape falling off, and panels coming apart.
- 12 months on Aquaban liquid tape.
This is the liquid rubber coating the covers the outside seams on some of our suits.
- Wetsuits purchased at outlet stores come with a 6-month warranty on materials and 1 year on stitching.
Our warranties are valid from the date of purchase with a proof of purchase (a receipt or a credit/bank statement) from an authorized Rip Curl vendor. If your wetsuit is fixed by us, we will issue you a new 3-month warranty period that covers the repair that has been done.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
- Damage caused by anything other than defects in materials or workmanship. For example, normal wear and tear, improper storage, fingernail cuts, failure to follow instructions, and fin cuts.
- Use in commercial, rental, teaching or instructional programs or activities.
- Wetsuits sold through an unauthorized Rip Curl vendor.
- Wetsuits were repaired by anyone other than our technicians.
Wetsuit Care
- Sun and UV rays damage the neoprene. Ensure you hang your wetsuit in the shade to dry.
- After every surf, rinse your wetsuit in fresh water.
- Hang your wetsuit on the provided wide hanger to maintain shape. Do not hang on wire hanger.
- It's important that you treat your new Rip Curl wetsuit with care. Avoid sharp objects (especially fingernails) on the neoprene, especially the smoothie panels.
For more information on our wetsuit warranties and how to send a wetsuit in for repair, please download the form below.
Watches
We stand behind our products, which is why we have the best warranty in the industry. Please review the information below for any questions you may have regarding service, warranty or repairs of your Rip Curl product. If you're unable to obtain the information you're looking for, we'll be happy to assist you. The information below applies only to the express warranties that we choose to offer over certain products as set out below. If your Rip Curl goods are faulty or defective you may be entitled to have them repaired, credited or refunded. If you are unsure if your wetsuit or watch is covered under our warranty program, please email an image of the product and a brief description of the issue to us.servicecenter@ripcurl.com.
Watch Warranties:
- 2 years on Movement.
Movement is the part inside the watch that makes it work, but it does not include the Crown, sometimes called the Winder.
- 2 years on Waterproof.
We recommend all watches be serviced, resealed and tested for water resistance every year as heat, temperature changes, salt and other elements will diminish waterproofness over time. Have this done at the Service Center and we will then issue a new warranty for another year.
- 1 year on batteries.
- We can replace all batteries (excluding GPS and automatic watches) and at the same time will reseal and test the watch functions and water resistance. We will then issue a new one-year warranty on the new battery.
- Cost for battery changing will be given upon request.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
• The glass, band, and case.
• Damage caused by general wear and tears.
• Accidental Damage.
• Please remember that your Rip Curl Watch Warranty is voided if the watch is opened by anyone other than the Rip Curl Service Center.
PLEASE NOTE:
We recommend all watches be tested and resealed for water resistance every 2 years by our Service Center. We will then issue a new 1-year warranty on waterproofing. Rip Curl’s Service Center will replace the batteries and at the same time will reseal and test the watch functions and water resistance. We will then issue a new 1-year warranty on the new battery and all other repairs will be issued a new 3-month warranty. Our warranties are valid from the date of purchase with a proof of purchase (a receipt or a credit/bank statement) from an authorized Rip Curl vendor.
For more information on our watch warranties and how to send a watch in for repair, please download the form below.
Bags and Wallets
We stand behind our products, which is why we have the best warranty in the industry. We will repair or replace your bag/wallet if it meets our warranty criteria. If you are unsure if your item is covered under our warranty program, please email an image of the product and a brief description of the issue to us.servicecenter@ripcurl.com.
Bags and Wallets Warranties:
- 1 year on defects in materials and workmanship.
Our warranties are valid from date of purchase with a proof of purchase (a receipt or a credit/bank statement) from an authorized Rip Curl vendor.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
- Damage cause by normal wear and tear, unreasonable use, or neglect.
Mountainwear
Rip Curl warrants its outerwear products to be free of defects in material or workmanship.
- Five year warranty on fabrics
- Two year warranty on stitching, trims and zippers
- Proof of purchase must be provided to claim under warranty