Returns Policy

Change Of Mind
We are committed to customer satisfaction. If you are not happy with your Rip Curl purchase, whether this was online or in one of our stores, simply return the item/s for a refund within 30 days of purchase following the below process (our change of mind return policy). This Change of Mind Policy does not affect any rights you have in relation to non-excludable consumer guarantees under the Australian Consumer Law or the Consumer Guarantees Act

Items Purchased Online and Returned In Store
No fault return / exchange policy (Change of Mind)

• Goods must be returned in unused condition, in original packaging (with tags attached).
• Rip Curl will authorize a change of mind exchange or refund up to EOD Sunday 12th Jan 2025 for any goods purchased between Friday 1st Nov 2024 - Tuesday 24th Dec 2024. Other regular returns terms remain applicable.
• This Returns Policy applies to full price, sale and clearance items.
• Gift cards cannot be returned / refunded for cash or other tender types.
• Refunds will be provided in the same tender as the original sale. So, if you paid cash, you will receive cash back, if you paid by credit card, you will receive a refund to the same credit card you used.
• This change of mind policy does not apply to custom orders, such as custom made surfboards.
• If you have received a free or discounted promotional item with your order and your return disqualifies you from the promotion you must return the promo item or pay the full RRP on that item if you wish to keep it. For example: if you received a free towel because you spent more than $125 in the transaction and your returned item reduces your total spend to less than the $125 amount, you will either need to return the towel you received as the promotional item or you will be charged the RRP for the towel.
• This Change of Mind Policy does not affect any rights you have in relation to non-excludable consumer guarantees under the Australian Consumer Law or the Consumer Guarantees Act (NZ).
• For online orders, a $5 restocking fee will be deducted from your refund when returning items by post due to change of mind. The fee will not apply if the return is due to an error on our part or if the product is faulty or defective. Nothing in this returns policy is intended to exclude your rights under the Australian Consumer Law/Consumer Guarantees Act (NZ). Please note, there are no fees for in-store returns. This policy goes into effect for orders placed after 05/01/2025

Items Purchased In Store and Returned In Store
No fault return / exchange policy (Change of Mind)

• Goods must be returned in unused condition, in original packaging (with tags attached)

• Returns must be made within 30 days of the date of purchase shown on your receipt, except for any purchases made between November 1st 2023 - December 21st 2023 which are able to returned up until January 21st 2024.

• This Returns Policy applies to full price, sale and clearance items.

• Gift cards cannot be returned / refunded for cash or other tender types.

• Refunds will be provided in the same tender as the original sale. So, if you paid cash, you will receive cash back, if you paid by credit card, you will receive a refund to the same credit card you used.

• This change of mind policy does not apply to custom orders, such as custom made surfboards.

• Items purchased from Rip Curl Flagship stores must be returned to a Rip Curl Flagship store.

• Items purchased from Rip Curl Outlet stores must be returned to a Rip Curl Outlet store.

• Items purchased from authorised third party sellers must be returned to the reseller that you purchased from. Please refer to the relevant reseller for details of the returns policy that applies to your purchase.

• This change of mind policy does not apply to custom orders, such as custom made surfboards.

• If you have received a free or discounted promotional item with your order and your return disqualifies you from the promotion you must return the promo item or pay the full RRP on that item if you wish to keep it. For example: if you received a free towel because you spent more than $100 in the transaction and your returned item reduces your total spend to less than the $100 amount, you will either need to return the towel you received as the promotional item or you will be charged the RRP for the towel.

• This Change of Mind Policy does not affect any rights you have in relation to non-excludable consumer guarantees under the Australian Consumer Law or the Consumer Guarantees Act (NZ).

Items Purchased Online and Returned Online
No fault return / exchange policy (Change of Mind)

• Please ensure that your return is received by our warehouse within the returns period, all orders received outside the returns period for your item will be returned to sender and not processed as a return.

• This Change of Mind Policy does not affect any rights you have in relation to non-excludable consumer guarantees under the Australian Consumer Law or the Consumer Guarantees Act (NZ).

• Rip Curl will authorize a change of mind exchange or refund up to EOD Sunday 12th Jan 2025 for any goods purchased between Friday 1st Nov 2024 - Tuesday 24th Dec 2024. Other regular returns terms remain applicable.
• For online orders, a $5 restocking fee will be deducted from your refund when returning items by post due to change of mind. The fee will not apply if the return is due to an error on our part or if the product is faulty or defective. Nothing in this returns policy is intended to exclude your rights under the Australian Consumer Law/Consumer Guarantees Act (NZ). Please note, there are no fees for in-store returns. This policy goes into effect for orders placed after 05/01/2025

If there is a problem with your purchase, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort you out - visit us in store or contact a member of our team before you return your purchase and we can talk you through your options.

Icons SurfLite Rash Vest - Refund for past purchases:
Have you purchased a white or light blue men's or boy's SurfLite rash vest, that was also made in Bangladesh in the last six months? Please contact our Customer Service team for further details via au.customerservice@ripcurl.com