Returns Request & Policy

We are committed to customer satisfaction. If you are not happy with your Rip Curl online purchase simply return the item/s for a refund within 21 days of purchase following the below process.

Please ensure your return is within the returns period, all orders outside of this will be returned to sender.

Our warehouse remains open to accept your returns. Only in-store options are temporarily unavailable. Please allow up to 7-10 days for your refund to be processed before contacting customer service. If you wish to exchange an item, please put the details in the parcel along with the item you're returning.

STEP 1: Read and agree to our returns policy

  • Item must be returned within 21 days of purchase.
  • Item must not been worn, marked, used or damaged, and includes all tags, stickers and is in original re-usable packaging.
  • Item must have been purchased via the official Rip Curl online store.

STEP 2: Pack & Label your item(s)

Any items being returned need to have an Australia Post returns label on them. You can generate this label by following the link below.

Generate Label

Got more questions? Head over to our FAQ's page.

In-Store returns & exchanges are currently unavailable.

Returning a Wetsuit?

Follow the steps below to effectively pack your wetsuit for return:

1. Place the wetsuit face down on a flat surface with the arms down.

2. Fold both leges up from just above the knees.

3. Fold the wetsuit again, upwards from the waist.

4. Fold the arms over the top, crossed over one another.

5. Place in the box/package that they arrived in and tape closed.

6. Stick returns label to outside of box and take to your local Australia Post Office.

Please don't fold neoprene wetsuits vertically through the chest panel as this causes significant creasing. You will need to pack the wetsuit in the same manner it arrived to you in. You can also use the box it came in to return back to us.

Please note: If any wetsuits are received with creases or holes, your return request will be void and the wetsuit will be sent back to you automatically.