Frequently Asked Questions
Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.
How long will my delivery take?
Please expect delays on all orders due to extreme volumes currently experienced by Australia Post. Updates to tracking details may also be impacted as parcels move through the Australia Post Network at a slower pace. We ask for your patience during this time, all involved are doing their best to deliver your products ASAP.
All orders are currently dispatched the same day or the next business day from our warehouse. Once your item has been dispatched you will receive an email notification with a unique tracking code. The Express delivery option is the fastest delivery possible. Click here for shipping information.
How does your Australian Delivery service work?
We are partnered with Australia Post to ensure safe & secure delivery of your items. Australian orders are shipped via eParcel from Torquay, Australia. All items are trackable and have the option to require signature on delivery. Please note the tracking number may not be valid immediately. Once the parcel is accepted by Australia Post the tracking number will be valid.More information on shipping and delivery.
Where can I find assistance with my Search GPS watch?
For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.
Can I have my order shipped internationally?
Do you have Click and Collect?
Click and Collect is no longer available.
What is your returns policy?
We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us within 21 days following our free (limited time only) and easy returns process and we will issue you a refund or exchange for the product.
Need to return an online purchase? Click here.
Can I return item/s for exchange?
No, unfortunately exchanges are not currently available. Please return any item/s in adherence to our returns policy.
How do I return my items back to Rip Curl?
To return any items for refund please follow our free (limited time only) and easy returns process.Full return instructions.
Can I return Swimwear for exchange or refund after purchasing it from the online store?
Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place.
Do I pay the postage costs when returning something to Rip Curl?
Currently we are offering free (limited time only) and easy returns, meaning that the process is simplified and free when returning any product purchased online meeting the requirements. All you need is your online order number. This does not include warranty claims or repair items, the postage costs of these must be paid by the customer.
How do I send a watch back for repair?
To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.
- Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
- Include all of your contact details especially an email address
- A brief description about the issue
- Any previous job numbers if you have returned a watch before
- A copy of the proof of purchase (if it is a warranty claim)
- Package it so it will not get damaged in the post
- Please send it registered post so you can track it
The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work.
If you have any questions please call: (+61) 03 5261 0022
Where can I find Product Warranty & Care Information?
Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.Watch warranty and care instructions. Wetsuit warranty and care instructions. Swimwear warranty and care instructions. Equipment warranty and care instructions.
What payment types do you accept?
Our secure payment system accepts all major credit cards, PayPal and AfterPay.
Can I use in-store purchased Rip Curl Gift Vouchers Online?
Yes, Rip curl branded gift cards can be used in store and onlineStore Locator
How can I recycle my old wetsuit?
The Rip Curl Torquay Store is taking in your old Surf Branded wetsuits to be up-cycled through Surfing Victoria’s Indigenous Program – or, if your old rubber isn’t salvageable, it will be crumbed down and given another life.
Head into the Rip Curl Torquay Board Store and hand your old wetsuit over to one of our staff attendants and let us take care of the rest.
You can also post a package to the Rip Curl Torquay Store with a note inside, letting us know if you’re keen to recycle or up-cycle.
Send it over to: Rip Curl Retail, 101 Surf Coast Hwy, Torquay, VIC 3228
Where is my nearest Rip Curl Service Centre?
The Australian Service Centre is located in Torquay, Victoria, whilst the New Zealand Service Centre is located in Takapuna, Auckland.
Australian Service Centres
101 Surfcoast Hwy, Torquay, Vic. 3228.
(03) 5261 0022
(03) 5261 4700
9:00am to 5:00 pm Mon-Fri E.S.T.
New Zealand Service Centres
Tenancy 1, Ground Floor,
129 Hurstmere Road,
Takapuna, Auckland 0622
(09) 489 4269
8:30am to 5:00pm Mon-Fri
Can I cancel or change my order?
Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.
Can I purchase a eGift Card/Voucher for the online store?
Yes, Head over here for your eGift Cards.
Please note that eGift Cards purchased online are for online redemption only. eGift Cards are fully transferable. An Online eGift Card cannot be redeemed for goods and services from any physical Rip Curl stores.
Is Rip Curl Footwear in Australian or USA sizes?
Our footwear is in US sizes. As a guide, US and Australian sizes are the same.Footwear Size Guide
Can I purchase directly from the Warehouse?
No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.
Can I get a tracking number for my watch/wetsuit repair?
Yes you can! Contact our Customer Service crew via phone or email to receive your tracking number. Details below:
Australian Service Centre
101 Surfcoast Hwy, Torquay, Vic. 3228.
(03) 5261 0022
9:00am to 5:30 pm Mon-Fri E.S.T.
How does Afterpay work?
We have partnered with AfterPay to bring you simple, interest-free payment plans. Buy what you want today, pay when it suits you best. Online and in selected Rip Curl stores.
Shop now. Pay later. Always interest-free.
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
For complete terms visit afterpay.com/en-AU/terms.
What is your reviews policy?
Product Reviews.Our online Reviews policy is aimed to ensure that the overall impression created by a body of reviews on the review platform is not misleading. In accordance with this policy we will:
- Only include reviews of genuine acquirers and users of the products and not include fake reviews by us or related parties promoting products;
- Ensure only reviews specifically about product are published and comments unrelated / about delivery / experience are removed
- Not selectively remove or edit negative reviews;
- Reviews may come from other Regions where Rip Curl trades and the same product is sold. (i.e. the same Tee/style code could be sold in Australia, USA, Europe, Brazil and NZ).
- Rip Curl employees receive Product as part of their employment agreement. Any reviews will be genuine and unbiased.
- Disclose if relevant any incentives provided to reviewers (and if incentives are involved, ensure the reviewer is available if the review is positive or negative).Disclose any commercial relationship with a platform which publishes our reviews