Frequently Asked Questions

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  • The Australian Service Centre is located in Torquay, Victoria, whilst the New Zealand Service Centre is located in Takapuna, Auckland.

    Australian Service Centres

    101 Surfcoast Hwy, Torquay, Vic. 3228.
    (03) 5261 0022
    (03) 5261 4700
    9:00am to 5:00 pm Mon-Fri E.S.T.

    New Zealand Service Centres

    Tenancy 1, Ground Floor,
    Neilsen Building,
    129 Hurstmere Road,
    Takapuna, Auckland 0622
    (09) 489 4269
    8:30am to 5:00pm Mon-Fri

  • Our footwear is in US sizes. As a guide, US and Australian sizes are the same.

    Footwear Size Guide
  • No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.

  • The Rip Curl Torquay Store is taking in your old Surf Branded wetsuits to be up-cycled through Surfing Victoria’s Indigenous Program – or, if your old rubber isn’t salvageable, it will be crumbed down and given another life.

    Head into the Rip Curl Torquay Board Store and hand your old wetsuit over to one of our staff attendants and let us take care of the rest.

    You can also post a package to the Rip Curl Torquay Store with a note inside, letting us know if you’re keen to recycle or up-cycle.
    Send it over to: Rip Curl Retail, 101 Surf Coast Hwy, Torquay, VIC 3228

  • Yes you can! Contact our Customer Service crew via phone or email to receive your tracking number. Details below:

    Australian Service Centre

    101 Surfcoast Hwy, Torquay, Vic. 3228.
    (03) 5261 0022
    9:00am to 5:00 pm Mon-Fri E.S.T.

  • Click and Collect is no longer available.

  • No. We can only ship to Australia and New Zealand. The following regional websites can be used to find out more information about Rip Curl in other parts of the globe.

    Rip Curl Asia

    Rip Curl Brazil

    Rip Curl Europe

    Rip Curl North America

    Rip Curl Japan

  • We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us within 21 days following our free (limited time only) and easy returns process and we will issue you a refund or exchange for the product.

    Need to return an online purchase? Click here.
  • No, unfortunately exchanges are not currently available. Please return any item/s in adherence to our returns policy.

  • To return any items for refund please follow our free (limited time only) and easy returns process.

    Full return instructions.
  • Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place.

  • Currently we are offering free (limited time only) and easy returns, meaning that the process is simplified and free when returning any product purchased online meeting the requirements. All you need is your online order number. This does not include warranty claims or repair items, the postage costs of these must be paid by the customer.

  • Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.

    Watch warranty and care instructions. Wetsuit warranty and care instructions. Swimwear warranty and care instructions. Equipment warranty and care instructions.
  • Our secure payment system accepts all major credit cards, PayPal and AfterPay.

  • Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.

    Store Locator
  • Yes, Head over here for your eGift Cards.

    Please note that eGift Cards purchased online are for online redemption only. eGift Cards are fully transferable. An Online eGift Card cannot be redeemed for goods and services from any physical Rip Curl stores.

  • All orders are currently shipped same day or the next business day. Once your item has been dispatched you will receive an email notification with a unique tracking code. The Express delivery option is the fastest delivery possible.

    Click here for shipping information.

  • We are partnered with Australia Post to ensure safe & secure delivery of your items. Australian orders are shipped via eParcel from Torquay, Australia. All items are trackable and have the option to require signature on delivery. Please note the tracking number may not be valid immediately. Once the parcel is accepted by Australia Post the tracking number will be valid.

    More information on shipping and delivery.
  • To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.

    • Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
    • Include all of your contact details especially an email address
    • A brief description about the issue
    • Any previous job numbers if you have returned a watch before
    • A copy of the proof of purchase (if it is a warranty claim)
    • Package it so it will not get damaged in the post
    • Please send it registered post so you can track it

    The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work.

    If you have any questions please call: (+61) 03 5261 0022

  • AfterPay

    We have partnered with AfterPay to bring you simple, interest-free payment plans. Buy what you want today, pay when it suits you best. Online and in selected Rip Curl stores.

    Shop now. Pay later. Always interest-free.

    Add your favourites to cart

    Select Afterpay at checkout

    Log into or create your Afterpay account, instant approval decision

    Your purchase will be split into 4 payments, payable every 2 weeks

    All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.

    Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
    For complete terms visit

  • For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.

    SearchGPS Watch instructions and Support portal

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