Warranty & Care
Thank you for choosing Rip Curl
Please review the information below for any questions you may have regarding service, warranty or repairs of your Rip Curl product. If you're unable to obtain the information you're looking for, we'll be happy to assist you. The below information applies only to the express warranties that we choose to offer over certain products as set out below. Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We stand behind our products, which is why we have the best warranty in the industry. We will repair or replace your wetsuit if it meets our warranty criteria. If you are unsure if your wetsuit or watch is covered under our warranty program, please email an image of the product and a brief description of the issue to us.servicecenter@ripcurl.com.
Wetsuit Warranties:
- 3 years on all stitching.
- 12 months on materials and constructions.
- 12 months on Aquaban liquid tape.
Our warranties are valid from date of purchase with a proof of purchase (a receipt or a credit/bank statement) from an authorized Rip Curl vendor.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
- Damage caused by anything other than defects in materials or workmanship. For example, normal wear and tear, improper storage, failure to follow instructions, and fin cuts.
- Use in commercial, rental, teaching or instructional programs or activities.
- Wetsuits sold through an unauthorized Rip Curl vendor.
- Wetsuits repaired by anyone other than our technicians.
For more information on our wetsuit warranties and how to send a wetsuit in for repair, please download the return form below.
We stand behind our products, which is why we have the best warranty in the industry. We will repair or replace your watch if it meets our warranty criteria. If you are unsure if your wetsuit or watch is covered under our warranty program, please email an image of the product and a brief description of the issue to us.servicecenter@ripcurl.com.
Please remember that your Rip Curl Watch Warranty is void if the watch is opened by anyone other than the Rip Curl Service Center.
Watch Warranties:
- 5 years on movement.
- Movement is the part inside the watch that makes it work, but it does not include the crown. - 2 years on waterproofing seal.
- 1 year on batteries.
*Our warranties are valid from date of purchase with a proof of purchase (a receipt or a credit/bank statement) from an authorized Rip Curl vendor.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
- The glass, band, and case.
- Damage caused by general wear and tear.
- Accidental Damage.
PLEASE NOTE:
We recommend all watches be tested and resealed for water resistance every 2 years by our Service Center. We will then issue a new 1-year warranty on the waterproofing.
Rip Curl’s Service Center will replace the batteries and at the same time will reseal and test the watch functions and water resistance. We will then issue a new 1-year warranty on the new battery.
For more information on our watch warranties and how to send a watch in for repair, please download the return form below.
We stand behind our products, which is why we have the best warranty in the industry. We will repair or replace your bag/wallet if it meets our warranty criteria. If you are unsure if your wetsuit or watch is covered under our warranty program, please email an image of the product and a brief description of the issue to us.servicecenter@ripcurl.com.
Bags and Wallets Warranties:
- 1 year on defects in materials and workmanship.
Our warranties are valid from date of purchase with a proof of purchase (a receipt or a credit/bank statement) from an authorized Rip Curl vendor.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
- Damage cause by normal wear and tear, unreasonable use, or neglect.
For more information on our watch warranties and how to send bags and wallets in for repair, please download the return form below.
Rip Curl warrants its outerwear products to be free of defects in material or workmanship.
- Five year warranty on fabrics
- Two year warranty on stitching, trims and zippers
- Proof of purchase must be provided to claim under warranty
