Frequently Asked Questions
Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.
How do I find my tracking number?
Your tracking number will be included in an email that gets sent to you when your order has shipped. Tracking information will update once the package has been picked up by the freight carrier.
For more information, please visit the shipping & tracking page.
How long will it take to get my order?
Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time. Business days are Monday-Friday and exclude federal holidays within the United States.
Orders placed after 11:00am PST Monday through Thursday will ship the following day, and orders place on Friday after 8:00am PST will ship the following Monday.
2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.
How do I return an item?For more information surrounding online order returns, please visit our returns page here.
Where can I find assistance with my Search GPS watch?
For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.
How do I send my Rip Curl product back for service?
Please send your item to the address below with the following information: name, telephone number, email address, return shipping address, a copy of the proof of purchas and a brief description of the problem you are having (typed or neatly printed please) and we will have a tech take a look at it.Attn: Service Center193 Avenida La PataSan Clemente, CA 92673
How do I know what size wetsuit I wear?To determine the right size for you, head over to our Size Guide page.
I need a new watch band. Can I order it from you?
Yes, our service center is well stocked with replacement watch bands.
Please contact our service center by phone at (800) 842-2875 or by email at email@example.com to place an order.
Be ready with your watch in hand. We’ll need the five digit style code off the back of the watch (it should either start with the letter “A” or the number “1”). We’ll offer replacement band options and pricing at that time.
Where can I find an instruction manual for my Rip Curl watch?Visit here for a comprehensive list of watches and information on service and manuals
My backpack/luggage has broken. What are my options?
The warranty for bags is one year from the purchase date with proof of purchase.
Please send your item to the address below with the following information:
- Telephone number
- Email address
- Return shipping address
- Copy of the proof of purchase
- Brief description of the problem you are having (typed or neatly printed please)
- Please make sure download the form and send it with your item to the address below.
We will have a tech take a look at it asap once it has arrived at our service center.Attn: Service Center3030 Airway AveCosta Mesa, CA 92626
Please use this Returns Form and review our returns policy.
Are my Rip Curl boardshorts / bikinis / clothing items under warranty?Rip Curl doesn’t publish an expressed warranty on the garments we make. If you feel that a product that has been used under normal conditions has failed prematurely due to manufacturing fault or faulty materials, please refer to the return instructions. Our tech team will review the item for warranty consideration. Warranty status will be determined on a case-by-case basis.
How much does a new watch battery cost? How do I pay?
A replacement battery costs $29.50 plus shipping and handling. Our service center will call or email for payment arrangements shortly after your product is received by Rip Curl, and a technician confirms final cost.
All battery replacements include a reseal, pressure test, and one year warranty on workmanship and water resistance.
What is the status of my item being repaired?
If you need an update to the status of a job, please reply to email with name, claim check number, job number, or other relevant details and we'll gladly update you.
Please email firstname.lastname@example.org or call (800) 842-2875
Can I use in-store purchased gift cards online?
Unfortunately, no. Rip Curl Gift Vouchers or Gift Cards that were purchased in-store are unable to be redeemed online, they are for use in our retail stores only.
Look for your nearest Rip Curl store.