Frequently Asked Questions

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

How does Afterpay work?


We have partnered with AfterPay to bring you simple, interest-free payment plans. Buy what you want today, pay when it suits you best. Online and in selected Rip Curl stores.

Shop now. Pay later. Always interest-free.

Add your favourites to cart

Select Afterpay at checkout

Log into or create your Afterpay account, instant approval decision

Your purchase will be split into 4 payments, payable every 2 weeks

All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.

Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
For complete terms visit

How do I know what size wetsuit I wear?

To determine the right size for you, head over to our Size Guide page.

Are my Rip Curl boardshorts/bikinis/clothing items under warranty?

Rip Curl doesn’t publish an expressed warranty on the garments we make. If you feel that a product that has been used under normal conditions has failed prematurely due to manufacturing fault or faulty materials, please refer to the return instructions. Our tech team will review the item for warranty consideration. Warranty status will be determined on a case-by-case basis.

Can I use in-store purchased Rip Curl Gift Vouchers Online?

Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.

Look for your nearest Rip Curl Store

Can I purchase a eGift Card/Voucher for the online store?

Yes, Head over here for your eGift Cards.

Please note that eGift Cards purchased online are for online redemption only. eGift Cards are fully transferable. An Online eGift Card cannot be redeemed for goods and services from any physical Rip Curl stores.

Where can I find assistance with my Search GPS watch?

For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.

SearchGPS Watch instructions and Support portal

Where can I find an instruction manual for my Rip Curl watch?

What is your reviews policy?

Product Reviews.

Our online Reviews policy is aimed to ensure that the overall impression created by a body of reviews on the review platform is not misleading. In accordance with this policy we will:

      Only include reviews of genuine acquirers and users of the products and not include fake reviews by us or related parties promoting products;
      Ensure only reviews specifically about product are published and comments unrelated / about delivery / experience are removed
      Not selectively remove or edit negative reviews;
      Reviews may come from other Regions where Rip Curl trades and the same product is sold. (i.e. the same Tee/style code could be sold in Australia, USA, Europe, Brazil and NZ).
      Rip Curl employees receive Product as part of their employment agreement. Any reviews will be genuine and unbiased.
      Disclose if relevant any incentives provided to reviewers (and if incentives are involved, ensure the reviewer is available if the review is positive or negative).
      Disclose any commercial relationship with a platform which publishes our reviews;

    Returns, Refunds and Repairs FAQ's

    How do I return an item?

    For more information surrounding online order returns, please visit our returns page here.

    How do I send my Rip Curl product back for service?

    Please send your item to the address below with the following information: name, telephone number, email address, return shipping address, a copy of the proof of purchas and a brief description of the problem you are having (typed or neatly printed please) and we will have a tech take a look at it. 

    Attn: Service Center
    193 Avenida La Pata
    San Clemente, CA 92673

    My backpack/luggage has broken. What are my options?

    The warranty for bags is one year from the purchase date with proof of purchase.

    Please send your item to the address below with the following information:

    • Name
    • Telephone number
    • Email address
    • Return shipping address
    • Copy of the proof of purchase
    • Brief description of the problem you are having (typed or neatly printed please)
    • Please make sure download the form and send it with your item to the address below.

    We will have a tech take a look at it asap once it has arrived at our service center.

    Attn: Service Center
    3030 Airway Ave
    Costa Mesa, CA 92626

    Please use this Returns Form and review our returns policy.

    What is the status of my item being repaired?

    If you need an update to the status of a job, please reply to email with name, claim check number, job number, or other relevant details and we'll gladly update you.

    Please email or call (800) 842-2875

    How do I send a watch back for repair?

    To have your watch assessed, or battery/band replaced by our technicians, please go to our warranty & care page, download the form, and follow the steps stated there.

    For your convenience, you can also access the form through this link

    If you have any further questions or would like to contact us before sending your watch for repair, please contact our service center dept at

    How much does a new watch battery cost? How do I pay?

    A replacement battery costs $29.50. Our service center will call or email for payment arrangements shortly after your product is received by Rip Curl, and a technician confirms final cost.

    All battery replacements include a reseal, pressure test, and one year warranty on workmanship and water resistance.

    I need a new watch band. Can I order it from you?

    Yes, our service center is well stocked with replacement watch bands.

    Please contact our service center by phone at (800) 842-2875 or by email at to place an order.

    Be ready with your watch in hand. We’ll need the five digit style code off the back of the watch (it should either start with the letter “A” or the number “1”). We’ll offer replacement band options and pricing at that time.

    Delivery & Shipping FAQ's

    How do I find my tracking number?

    Your tracking number will be included in an email that gets sent to you when your order has shipped. Tracking information will update once the package has been picked up by the freight carrier.

    For more information, please visit the shipping & tracking page.

    How long will it take to get my order?

    Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time. Business days are Monday-Friday and exclude federal holidays within the United States.

    Orders placed after 11:00am PST Monday through Thursday will ship the following day, and orders place on Friday after 8:00am PST will ship the following Monday.

    2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.

    Club Rip Curl FAQ's

    Do I get a physical membership card?

    No, members will receive a digital membership card that can be downloaded into smartphone wallet.

    Can my annual birthday gift be used online and will it be time-bound?

    Yes, it can be used online and it will have to be used within 30 days.

    Will my annual birthday gift require a minimum spend?


    If I purchased my product online, can I return it to my closest store after the extended 40 days?

    No. Our returns policy will remain the same except for the member extension on time to return product.

    Will Rip Curl begin to keep a copy of my transactions when I become a member so that I don’t have to keep my receipts.

    Yes. We will email you a e-receipt, and our customer service and store teams will be able to use your membership number to search and find receipts for purchases made from the date of your membership commencing.

    When will I get points credited to my membership account after purchase?

    Immediate. Manual claiming of points online will take 5 working days.

    When will I get points credited to my membership account after a surf?

    Within 48 hours

    Can I get points for doing a product review on every product that I purchase?

    No. Points for Product Reviews will be a managed incentive that Rip Curl will carefully control quality and volumes.

    Can I redeem my points even if I have 5c or 10c in credit?


    Will my points expire?

    If you have not used them within a 2-year period they will expire.

    How do I opt-out of the membership program?

    Login to your membership account at and unsubscribe in the preference center.

    Can I earn and use my points overseas at Rip Curl stores?

    In time, yes. This program will be progressively implemented in the USA and Europe over the next 3 years.

    Do I earn points on sale items?

    Yes, the Club Rip Curl currency remains the same - $1 spent generates 100 points.

    If I return an item for a refund, will I also lose the points I earnt?


    If I exchange an item, will the points I earn change depending on whether my exchanged item is of lesser or higher value?

    Yes, our system will manage this manually.

    Where do I change my contact details?

    Your membership profile on

    If I buy a product and two weeks later became a member where does my return window start/finish?

    26 days.

    Can I use my points at Kathmandu, Ozmosis or Oboz?

    No. But, you will be able to claim points from purchases at Rip Curl participating stores.

    Where is Click and Collect available?

    At most of our Rip Curl stores around the country. To check if there’s a store near you, please use the ‘Find In Store’ Locator on the product pages.

    How does Click and Collect work?

    When you select Click and Collect you will nominate the store that you want to collect your order from, instead of having your order delivered to you.

    How soon can I collect my Click and Collect parcel?

    The time it takes for your order to be ready for collection will vary between stores. We will provide you with an estimated timeframe for collection of your order.

    How do I know when my parcel is ready to collect?

    When your Click and Collect order is ready, you will receive a notification via email and text message that it is ready for collection.

    How long do you hold orders for?

    You will have 14 days to collect your Click and Collect order from store. We may also call you if it's getting close to the 14 days and your Click and Collect order has not been collected.

    Where do I collect my items from instore?

    Simply head to the nominated store, go to the register, and one of our crew will help you out!

    What if I change my mind after paying for my item?

    You can return an item if you've changed your mind. Visit our returns policy for more info.

    What do I need to bring when collecting my order?

    We’ll need to see some photo ID and your order confirmation when you come in to collect your Click and Collect Order.

    Can someone else pick up my order?

    Yes, someone else can pick up your order on your behalf. They’ll need to provide a copy of the order confirmation in store when collecting your order, and photo identification.

    What happens if I don’t collect my order?

    If you don’t collect your Click and Collect order within 14 days of being notified, we’ll return your order and process a refund to you using the same payment method you used.

    Are all products available for Click and Collect?

    Many of the products on our online site will be available to Click & Collect at your nearest store. Unfortunately not all of them will be however. To see if the product you would like is available in store, click the ‘In-Store’ tab on the product page and select your size. This will tell you if a product is in-stock and available for collection. If it is out of stock at your selected store we will show you the closest store with stock available.

    Can I buy a gift card with Click and Collect?

    Unfortunately you cannot, but you can buy an online gift card to be emailed to your recipient immediately in a seperate order, or alternatively, you can buy a gift card when you come in to pick up your order!

    Can I return my item?

    Yes, you can return an item if you've changed your mind. Visit our returns policy for more info.