Frequently Asked Questions
How does Afterpay work?
AfterPay
We have partnered with AfterPay to bring you simple, interest-free payment plans. Buy what you want today, pay when it suits you best. Online and in selected Rip Curl stores.
Shop now. Pay later. Always interest-free.
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase.
For complete terms visit afterpay.com/en-AU/terms.
How do I know what size wetsuit I wear?
To determine the right size for you, head over to our Size Guide page.
Are my Rip Curl boardshorts/bikinis/clothing items under warranty?
Rip Curl doesn’t publish an expressed warranty on the garments we make. If you feel that a product that has been used under normal conditions has failed prematurely due to manufacturing fault or faulty materials, please refer to the return instructions. Our tech team will review the item for warranty consideration. Warranty status will be determined on a case-by-case basis.
Can I use in-store purchased Rip Curl Gift Vouchers Online?
Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.
Look for your nearest Rip Curl Store
Can I purchase a eGift Card/Voucher for the online store?
Yes, Head over here for your eGift Cards.
Please note that eGift Cards purchased online are for online redemption only. eGift Cards are fully transferable. An Online eGift Card cannot be redeemed for goods and services from any physical Rip Curl stores.
Where can I find assistance with my Search GPS watch?
For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.
Where can I find an instruction manual for my Rip Curl watch?
Visit here for a comprehensive list of watches and information on service and manuals
What is your reviews policy?
Product Reviews.
Our online Reviews policy is aimed to ensure that the overall impression created by a body of reviews on the review platform is not misleading. In accordance with this policy we will:
- Only include reviews of genuine acquirers and users of the products and not include fake reviews by us or related parties promoting products;
- Ensure only reviews specifically about product are published and comments unrelated / about delivery / experience are removed
- Not selectively remove or edit negative reviews;
- Reviews may come from other Regions where Rip Curl trades and the same product is sold. (i.e. the same Tee/style code could be sold in Australia, USA, Europe, Brazil and NZ).
- Rip Curl employees receive Product as part of their employment agreement. Any reviews will be genuine and unbiased.
- Disclose if relevant any incentives provided to reviewers (and if incentives are involved, ensure the reviewer is available if the review is positive or negative).
- Disclose any commercial relationship with a platform which publishes our reviews;
Returns, Refunds and Repairs FAQ's
How do I return an item?
For more information surrounding online order returns, please visit our returns page here.
How do I send my Rip Curl product back for service?
Please send your item to the address below with the following information: name, telephone number, email address, return shipping address, a copy of the proof of purchas and a brief description of the problem you are having (typed or neatly printed please) and we will have a tech take a look at it.
Attn: Service Center193 Avenida La PataSan Clemente, CA 92673My backpack/luggage has broken. What are my options?
The warranty for bags is one year from the purchase date with proof of purchase.
Please send your item to the address below with the following information:
- Name
- Telephone number
- Email address
- Return shipping address
- Copy of the proof of purchase
- Brief description of the problem you are having (typed or neatly printed please)
- Please make sure download the form and send it with your item to the address below.
We will have a tech take a look at it asap once it has arrived at our service center.
Attn: Service Center3030 Airway AveCosta Mesa, CA 92626Please use this Returns Form and review our returns policy.
What is the status of my item being repaired?
If you need an update to the status of a job, please reply to email with name, claim check number, job number, or other relevant details and we'll gladly update you.
Please email us.customerservice@ripcurl.com or call (800) 842-2875
How do I send a watch back for repair?
To have your watch assessed, or battery/band replaced by our technicians, please go to our warranty & care page, download the form, and follow the steps stated there.
For your convenience, you can also access the form through this link
If you have any further questions or would like to contact us before sending your watch for repair, please contact our service center dept at us.servicecenter@ripcurl.com
How much does a new watch battery cost? How do I pay?
All battery replacements include a reseal, pressure test, and one year warranty on workmanship and water resistance.
I need a new watch band. Can I order it from you?
Yes, our service center is well stocked with replacement watch bands.
Please contact our service center by phone at (800) 842-2875 or by email at us.customerservice@ripcurl.com to place an order.
Be ready with your watch in hand. We’ll need the five digit style code off the back of the watch (it should either start with the letter “A” or the number “1”). We’ll offer replacement band options and pricing at that time.
Delivery & Shipping FAQ's
How do I find my tracking number?
Your tracking number will be included in an email that gets sent to you when your order has shipped. Tracking information will update once the package has been picked up by the freight carrier.
For more information, please visit the shipping & tracking page.
How long will it take to get my order?
Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time. Business days are Monday-Friday and exclude federal holidays within the United States.
Orders placed after 11:00am PST Monday through Thursday will ship the following day, and orders place on Friday after 8:00am PST will ship the following Monday.
2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.
Club Rip Curl FAQ's
Do I get a physical membership card?
No, members will receive a digital membership card that can be downloaded into smartphone wallet.
Can my annual birthday gift be used online and will it be time-bound?
Yes, it can be used online and it will have to be used within 30 days.
Will my annual birthday gift require a minimum spend?
No.
If I purchased my product online, can I return it to my closest store after the extended 40 days?
No. Our returns policy will remain the same except for the member extension on time to return product.
Will Rip Curl begin to keep a copy of my transactions when I become a member so that I don’t have to keep my receipts.
Yes. We will email you a e-receipt, and our customer service and store teams will be able to use your membership number to search and find receipts for purchases made from the date of your membership commencing.
When will I get points credited to my membership account after purchase?
Immediate. Manual claiming of points online will take 5 working days.
When will I get points credited to my membership account after a surf?
Within 48 hours
Can I get points for doing a product review on every product that I purchase?
No. Points for Product Reviews will be a managed incentive that Rip Curl will carefully control quality and volumes.
Can I redeem my points even if I have 5c or 10c in credit?
Yes.
Will my points expire?
If you have not used them within a 2-year period they will expire.
How do I opt-out of the membership program?
Login to your membership account at ripcurl.com and unsubscribe in the preference center.
Can I earn and use my points overseas at Rip Curl stores?
In time, yes. This program will be progressively implemented in the USA and Europe over the next 3 years.
Do I earn points on sale items?
Yes, the Club Rip Curl currency remains the same - $1 spent generates 100 points.
If I return an item for a refund, will I also lose the points I earnt?
Yes.
If I exchange an item, will the points I earn change depending on whether my exchanged item is of lesser or higher value?
Yes, our system will manage this manually.
Where do I change my contact details?
Your membership profile on ripcurl.com
If I buy a product and two weeks later became a member where does my return window start/finish?
26 days.
Can I use my points at Kathmandu, Ozmosis or Oboz?
No. But, you will be able to claim points from purchases at Rip Curl participating stores.
Click & Collect FAQ's
Where is Click and Collect available?
At most of our Rip Curl stores around the country. To check if there’s a store near you, please use the ‘Find In Store’ Locator on the product pages.
