Frequently Asked Questions

AfterPay

We have partnered with AfterPay to bring you simple, interest-free payment plans. Buy what you want today, pay when it suits you best. Online and in selected Rip Curl stores.

Shop now. Pay later. Always interest-free.

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.
For complete terms click here.

Loans to California residents made or arranged pursuant to a California Finance Lenders Law license. © 2020 Afterpay

Please allow 1-2 business days from day order is placed for items to leave warehouse plus shipping time. Business days are Monday-Friday and exclude federal holidays within the United States.

Orders placed after 11:00am PST Monday through Thursday will ship the following day, and orders place on Friday after 8:00am PST will ship the following Monday.

2-Day and overnight deliveries can only be delivered Monday-Friday. Expedited shipping is not eligible for weekend delivery.

For assistance with your SearchGPS and SearchGPS 2 watch, please head over to our dedicated Rip Curl SearchGPS portal.

SearchGPS Watch instructions and Support portal

Please send your item to the address below with the following information: name, telephone number, email address, return shipping address, a copy of the proof of purchas and a brief description of the problem you are having (typed or neatly printed please) and we will have a tech take a look at it. 

Yes, our service center is well stocked with replacement watch bands.

Please contact our service center by phone at (800) 842-2875 or by email at us.customerservice@ripcurl.com to place an order.

Be ready with your watch in hand. We’ll need the five digit style code off the back of the watch (it should either start with the letter “A” or the number “1”). We’ll offer replacement band options and pricing at that time.

Your tracking number will be included in an email that gets sent to you when your order has shipped. Tracking information will update once the package has been picked up by the freight carrier.

For more information, please visit the shipping & tracking page.

The warranty for bags is one year from the purchase date with proof of purchase.

Please send your item to the address below with the following information:

• Name
• Telephone number
• Email address
• Return shipping address
• Copy of the proof of purchase
• Brief description of the problem you are having (typed or neatly printed please)
• Please make sure download the form and send it with your item to the address below.

We will have a tech take a look at it asap once it has arrived at our service center.

Yes, Head over here for your eGift Cards.

Please note that eGift Cards purchased online are for online redemption only. eGift Cards are fully transferable. An Online eGift Card cannot be redeemed for goods and services from any physical Rip Curl stores.

A replacement battery costs $29.50 plus shipping and handling. Our service center will call or email for payment arrangements shortly after your product is received by Rip Curl, and a technician confirms final cost.

All battery replacements include a reseal, pressure test, and one year warranty on workmanship and water resistance.

If you need an update to the status of a job, please reply to email with name, claim check number, job number, or other relevant details and we'll gladly update you.

Please email us.customerservice@ripcurl.com or call (800) 842-2875